La app MY Renault, publicada en Apple iOS y Android, ha sido editada por:

Editor: RENAULT SOCIEDAD DE FABRICACION DE AUTOMOTORES S.A.S. RENAULT SOFASA S.A.S. (en lo sucesivo denominada como "RENAULT"), Sociedad de Nacionalidad Colombiana, constituida en Bogotá y domiciliada en Envigado, identificada con el NIT 860.025.792-3

Director de la Publicación: Isabelle Fossecave

GENERAL TERMS AND CONDITIONS OF USE

Contractual relationship

The applicable General Terms and Conditions of Use (hereinafter “T&Cs”) govern the access or use of the Website and the Application made available by RENAULT sas with the capital of 533 941 113 € whose registered office is 13-15 Quai le Gallo – 92 513 Boulogne-Billancourt, registered in Registry of Commerce of Nanterre under No 780 129 987 (hereinafter "RENAULT").

RENAULT reserves the right to amend and/or update these T&Cs at any time and without prior notice to Users. Amendments will be effective upon RENAULT’s posting of such updated T&Cs. 

The governed T&Cs are those in effect at the date of connection and use of the Application and/or Website by the User, whom continued access or use of the Services after such posting constitutes his consent to be bound by the T&Cs as amended.

YOU ARE REQUIRED TO READ CAREFULLY THESE TERMS BEFORE AGREEING ON IT WHETHER IN THE APPLICATION OR IN THE WEBSITE AND ACCESSING OR USING THE SERVICES

Definitions 

For the purposes of this document:

"Application" or “MYR App” refers to the software application “MY Renault” edited and provided by RENAULT, giving access to the Services. The Application also includes Content, software, programs, tools (programming, navigation, etc.), databases, operating systems, documentation and all other elements and services that compose it, updates and new versions that can be made to the Application by RENAULT.

"Content" means, without limitation, the structure of the Application and/or Website, editorial content, drawings, illustrations, images, photographs, graphic charters, trademarks, logos, acronyms, company names, audiovisual works, multimedia works, visual content, audio and sound content, as well as any other content present within the Application and/or the Website.

"Services" refers to the various features and services offered within the Application and/or the Website.

"Service Contract" refers to General Terms and Conditions of Sale of Connected Services.

"User" or "You" refers to a prospect or current Renault customer who has downloaded the Application and/or is browsing the Website for his own use, for strictly personal and non-commercial, non-profit and direct or indirect use.

"Vehicle" refers to any vehicle of the Renault brand.

“Website” or “MYR Web” refers to the set of data and information available on the internet at the single following address : www......

Purpose of the Application

MYR App enables User to simplify the use and keep control of his Vehicle, save time and reassure.

Accessibility to all or part of the Services depends on (i) the Vehicle model, (ii) the type of connectivity within the Vehicle, (iii) valid subscription of a Service Contract and (iv) Vehicle’s first registration.

Subject to accessibility criteria referred to above, a range of connected and non-connected Services are available.

The Services shall be as follows:

Manage profile data and consent to contact channels;
Manage the Vehicle (add/suppress; access to its mileage, characteristics and dynamic/static maintenance; download maintenance history…)
Find the Vehicle wherever and be guided to reach it
Plan a trip and send the destination to the Vehicle
Be guided to a last mile navigation once the Vehicle is parked
Remote (i) lock/unlock the door, (ii) activate the Vehicle’s horn or lights to easily locate it in parking lot, (iii) start the engine to precondition the Vehicle
Specific Services for EV’s:

Be remotely informed on charge status;
Schedule charge to save money by charging during off-peaks hours and time by programming the charge in advance;
Schedule climate control to drive comfort and optimize battery powers saving;
Find out charging spot position to find the nearest available charging spots, check availability and plan a driving route;
Estimate overall journey duration and/or be guided to the most relevant charging spot

This list is not exhaustive and may be modified at any time by RENAULT without any liability.

Purpose of the Website 

MYR Web enables User to :

manage profile data 
access to R-LINK Store and Renault EASY CONNECT Store for connected services purchase / download, offer management and status, and updates download.

Download of the Application 

The Application is accessible on a compatible mobile phone, and tablet with limited display resolution.

It can be downloaded free of charge on the User's Apple iOS and/or Android device from Apple's Apple Store and Google's Google Play Store platforms.

User account

In order to access to the Services, the User must register for and maintain an active personal user Services account.

When first using MYR App and/or MYR Web, the User is required to create an account by means of the registration form.

Once the account completed, the User will be required by email to validate his registration.

Access to the Services is made by completing e-mail address and password.

Specific requirements for accessibility to the Services within the Application

Vehicle Connectivity

Using the Services and features of the Application requires that your mobile device and vehicle have the functional capabilities and operational availability of the mobile phone network.

Vehicle Pairing 

The interconnection between the mobile phone on which the Application has been downloaded and the User's Vehicle takes place by the prior identification of the Vehicle in the User's account.

Several Vehicles shall be registered in the same User account.

Optimized access to Services requires:
1. activation of mobile phone's geotracking, 
2. pairing vehicle and mobile phone (through the activation code for electric vehicles) 

User license

RENAULT grants the User a personal, non-exclusive, revocable, non-transferable, non-transferable, worldwide and free right to use the Application, Content and Services solely for the User's own purposes in connection with the Use of the Application and Services, to the exclusion of any other purpose.

The User is strictly prohibited from accessing and/or using the software components of the Application.

The User does not acquire any rights in the Application, Content and/or Services other than those granted herein.

User’s obligations 

The User undertakes to:
- download the Application on its equipment exclusively for personal and non-commercial use;
- not to reproduce, even temporarily and/or partially, the Application and/or the Content, by any means and in any form;
- not to use any software or processes designed to copy the Content;
- not to adapt, modify, translate, transcribe, compile, decompilation, assemble, disassemble all or part of the Application and/or Website, Services and/or Content;
- not to export the Application and/or the Website and/or merge it with other computer programs;
- to inform RENAULT if he is aware of an act of piracy and/or an illegal or non-contractual use of the Application and/or Website and/or its Content;
- to only download within the Application elements related to his Vehicle and/or not being inconsistent with good morality and public order (such as but not limited to racial, pornographic or sexual content)

Availability of the Application and/or the Website

RENAULT undertakes to make its best efforts to secure access, consultation and use of the Application and/or the Website. 

The Application is accessible continuously, except in the event of force majeure or the occurrence of an event beyond RENAULT's control, and subject to any breakdowns and maintenance interventions necessary for the proper functioning of the Application and/or the Website.

Liability – Disclaimer 

To the extent permitted by applicable laws and regulations, RENAULT assume any liability for the use of the Application and/or Website and make any warranty, express or implied, with respect to the speed, performance or quality of the Application and/or Website. Access to the Application and/or Website may be temporarily and periodically suspended for technical reasons; for example, by reason of, but not limited to, technical and other interventions carried out on RENAULT's systems to ensure the proper functioning of the Services or their improvement (maintenance, software updates of systems, etc.), or malfunctions of telecommunications systems attributable to telephone network operators.

RENAULT will take all reasonable measures to correct these disruptions without delay or to facilitate their correction.

Access to and use of the Application and/or Website is at the User's own risk. The User is responsible for taking all appropriate measures to protect its own data and/or software stored on his mobile phone and tablet against any breach.

In any event, RENAULT will be released from any liability:
-in the event of non-compliance by the User with these T&Cs;
-in the event of a malfunction of the Application and/or Website due to a cause, voluntary or involuntary, attributable to the User or attributable to a third party or to a malicious act, software, smartphone/tablet, interface or any other product or supply of the User;
-in the event of malfunction and/or failure of the User's communication network, whatever the cause;
-in case of any direct or indirect damage arising from the use of the Application while driving.
-in the event of download by the User, which would be contrary to public policy or morality, or in violation of any of the above restrictions

Personal data

Registration, access and use of the Application and/or Website requires RENAULT to collect personal data that allows, direct or indirect User’s identification. 

Privacy terms within the Application and/or Website details the personal data processing carried out by RENAULT when using the Application. To learn more about the processing of your personal data click here.  

To exercise his rights on his personal data, the User can contact …… (DPO’s email address). 

RENAULT shall take appropriate physical, technical and organizational measures to ensure the compliance with applicable regulations, security and confidentiality of personal data, in particular to protect them against any loss, accidental destruction, alteration and unauthorized access.

Intellectual and Industrial Property 

The Application and the Website are protected by intellectual and/or industrial property rights. 

The photographs, texts, slogans, drawings, images, animated sequences with or without sound, as well as all works integrated into the Services, are the property of RENAULT or third parties having authorized RENAULT to use them.

Any reproduction, representation, use or modification, by any means whatsoever and on any medium whatsoever, of all or part of the Application and/or the Website, without having obtained the prior authorization of RENAULT, is strictly prohibited and constitutes an infringement offence.

The designations MY RENAULT (name of the app and the website) and RENAULT, the names of the vehicle models offered by RENAULT, slogans and logos are, unless otherwise indicated, trademarks registered by RENAULT or third parties having authorized RENAULT to use them.

The reproduction, imitation, use or affixing of these trademarks without the prior authorization of RENAULT or their respective owners constitutes an infringement offence.

The User may not copy, modify, reproduce, in whole or in part, in any form whatsoever, the information and elements appearing on the Services, nor intervene on the Services, nor act in a manner that infringes the intellectual property rights of RENAULT and third parties who have authorized RENAULT to use them. 

Applicable law

The T&Cs, the Content and all rights and obligations generated in connection with the use of the Application and/or the Website or relating thereto are subject to French Law and are interpreted and applied in accordance with it.

Any dispute relating to the access and use of the Application and/or the Website must first be the subject of an attempt at amicable settlement between the parties before being submitted to the Courts of the jurisdiction of Nanterre to which the parties attribute exclusive jurisdiction, notwithstanding the plurality of defendants or claims for compensation from third parties.

Miscellaneous

No waiver 

The fact that one of the parties does not invoke a clause of these T&Cs shall not be interpreted as a temporary or definitive waiver of the benefit of the provision in question which will remain in force.

Nullity of a clause

If one or more provisions of these T&Cs are declared invalid, void or unwritten pursuant to applicable regulations, changes or following a final decision of a competent court, the other provisions shall remain in full force and effect.

Force Majeure

Expressly are considered as cases of force majeure, in addition to those usually retained by the applicable national jurisprudence, governmental and legal restrictions and modifications, computer failures and telecommunications blockages, failure of servers and any other case beyond the express control of RENAULT.